Purpose of the Program

  Dear Internet users!
We are pleased to welcome you to our website.
In order to provide maximum awareness about vehicles whose drivers offer various services (passenger transportation, freight delivery, courier services, etc.), we invite you to take advantage of the features available on our website.
Here, you will find detailed information about the location of vehicles, their technical specifications, and the services provided by the drivers.

Pages for Searching Transport Drivers and Couriers

  Our website features two pages for finding transport and courier services:

1. TAXI / COURIER / TOW TRUCK / MOBILE TIRE SERVICE (Main / Quick Search)
On this page, by selecting an address (range of house numbers that includes your location) or a photo landmark, you can identify which vehicle or courier is closest to your trip starting point or service location.
A driver or courier can arrive within 15 minutes (within Lviv city limits), depending on normal traffic and the direction of the vehicle’s movement from its current location to the start point or service location.
If the point is outside the city, travel to a suburban area (up to 15 km from Lviv) may take 15–30 minutes.
Each start point or service location (such as an address, train station, hospital, hotel, or park) is connected to landmark categories like vehicle parking zones and the start point itself (shopping mall, station, market, etc.).

2. TRANSPORT CATALOG
On this page, you’ll find information to help you choose the right category of transport.
It displays the location of vehicles and couriers, their equipment, driver services, and the status of the driver or courier, among other details.

Categories of Drivers and Couriers

  Taxis – Drivers who operate in taxi mode (including passenger cars, cargo vehicles from 500 kg to 5 tons, minibuses, tow trucks, mobile tire services, as well as drivers who offer additional services such as fuel delivery, towing, etc.).
Search available on the pages: "TAXI / COURIER / TOW TRUCK / MOBILE TIRE SERVICE", "VEHICLE CATALOG".

Couriers – Drivers who operate in delivery mode.
Search available on the pages: "TAXI / COURIER / TOW TRUCK / MOBILE TIRE SERVICE", "VEHICLE CATALOG".

Walking Couriers – Couriers who deliver on foot.
Search available on the pages: "TAXI / COURIER / TOW TRUCK / MOBILE TIRE SERVICE", "VEHICLE CATALOG".

All Other Vehicles – Drivers who provide transportation services not classified as taxi or courier (for example, for long-distance trips, event transportation, corporate or ceremonial services, or tasks requiring special technical equipment, etc.).
Search available on the "VEHICLE CATALOG" page.

Driver and Courier Status

  Available (green background on the driver's or courier's photo) – The driver/courier is currently available and located near their selected landmark.

Will Be Available (light blue background on the driver's or courier's photo) – The driver/courier is currently busy but will be available near the indicated landmark (e.g., parking lot, market, village, station, etc.) by the estimated time shown below the photo.

Busy (red background on the driver's or courier's photo) – The driver/courier is currently fulfilling an order but can accept a pre-scheduled request, such as a delivery, transfer, airport or train station pickup, out-of-town trip, or general advance booking.

Not Working (gray background on the driver's photo) – The driver is not currently working but can still accept a pre-scheduled request, such as a transfer, airport or train station pickup, out-of-town trip, or advance vehicle booking.

*Landmarks*

  A landmark refers to a vehicle parking location, range of house numbers, a small street, train station, hotel, hospital, market, theater, monument, regional city, village, etc.

Categories of landmarks where drivers and couriers are registered:

“Vehicle Parking Areas in the City of Lviv” – Taxi drivers / couriers / tow trucks / mobile tire services based at these parking areas serve addresses and facilities within a 2 km radius, as well as nearby suburban villages.

“Vehicle Parking Areas in the Cities and Villages of Lviv Region” – Taxi drivers / couriers / tow trucks / mobile tire services based at these parking areas serve the district town and nearby villages.

“Landmarks – Objects” – This includes ranges of house numbers, small streets, regional cities, district towns, villages, train stations, hotels, hospitals, markets, theaters, etc. Drivers and couriers are assigned to specific landmarks like a street segment, city, town, village, station, hotel, shopping center, hospital, market, or theater.

Landmark categories linked to addresses:

In Lviv:

The category “Vehicle Parking Areas in the City of Lviv” is linked to ranges of house numbers, streets, and various facilities.
Drivers registered at these parking areas typically serve locations within a 1–2 km radius.
For example, if you live at V. Velykoho St., 111, and your building falls within the odd-numbered range 61…115, then the nearest relevant parking areas are connected to your range. Drivers from these areas can reach your location within approximately 15 minutes.

Example parking areas:

Lot 57, 4 Symonenka St. (Landmark – Polyclinic)

Lot 55, 26 V. Velykoho St. (Landmark – McDonald's)

Lot 54, 116 Kn. Olhy St. (Landmark – Aquapark)

Lot 56, 58 V. Velykoho St. (Landmark – Auchan City)

In Suburban Villages near Lviv:

Villages are linked to the following categories:

“Vehicle Parking Areas – City of Lviv”

“Vehicle Parking Areas in the Cities and Villages of Lviv Region”

Example: If you live in Lapaiivka village (Pustomyty district), the village is linked to parking Lot 66 in Lviv (Landmark – Western Bus Station, city exit). Nearby regional parking areas include:

Lot 136, Sknyliv

Lot 137, Zymna Voda (Landmark – ATB store)

Lot 138, Zymna Voda (Landmark – railway station)

In District Towns:

These towns are linked to the category:

“Vehicle Parking Areas in the Cities and Villages of Lviv Region”

Example: If you live in Novoyavorivsk, you can click on it to see all available vehicles at designated parking areas in the town:

Lot 642, Novoyavorivsk (Landmark – City Hall, 2 T. Shevchenka St.)

Lot 643, Novoyavorivsk (Landmark – Bus Station, 5 Ivana Franka St.)

Lot 644, Novoyavorivsk (Landmark – Central City Hospital #1, 18 T. Shevchenka St.)

In Villages of Lviv Region:

Villages are connected to the category:

“Vehicle Parking Areas in the Cities and Villages of Lviv Region”


Example: If you live in Starychi village (Yavoriv district), clicking on the village will show available transport options from:

Lot 648, Starychi (Landmark – Rukavychka store)

As well as the nearest parking areas in Novoyavorivsk and Shklo village.

House Number Ranges

  Long streets, such as Zelena Street, are divided into several house number ranges.
Please note that when searching for a driver or courier, you should select the range that includes your specific house number.

House number ranges are categorized as follows:

All house numbers on the street (both even and odd) — e.g., (1–50)

Even house numbers only — e.g., (2 … 20)

Odd house numbers only — e.g., (1 … 17)

Specific house numbers that belong to one street but are accessible from a different street — e.g., (1a, 102v)

If you're unable to find a vehicle near your selected range (e.g., the even-numbered range), you can try searching using the opposite range (e.g., odd-numbered).

Driving Zones and Service Areas

  Public Transport Lane (with permit): Drivers are authorized to use public transport lanes, which allows for faster travel from point A to point B by avoiding traffic congestion.

City Center (with permit): Drivers have permission to enter and drive through central city areas, which may otherwise be restricted to traffic.

Pedestrian Zone (with permit): Drivers are allowed to drive through pedestrian-only zones.

Industrial Zone (with permit): Drivers have access to industrial zones where entry may be restricted.

City: Drivers/couriers provide services within a regional or district center as well as nearby towns and villages.

Region: Drivers/couriers provide services throughout the entire region.

Country: Drivers/couriers provide services across the entire territory of Ukraine.

Poland: Drivers/couriers offer services within Poland and carry out cross-border transportation between Ukraine and Poland (Ukraine ? Poland).

Europe: Drivers/couriers provide services across European countries and also perform cross-border transportation between Ukraine and Europe (Ukraine ? Europe).

Temporary Long-Term Road Repairs

  Let’s consider the following situation: for example, Shevchenka Street is under repair. You need to take a taxi to the Main Railway Station, which is located in the direction of the odd-numbered side of Shevchenka Street.
You live at 60 Shevchenka St. (even-numbered side), and your address is linked to transport parking areas where drivers are registered and can arrive within 15 minutes.

However, your trip to the station may be more expensive, because the driver will need to take a detour around the section of the street that is under repair in the direction of the station.

In this situation, we recommend that you select the opposite house number range (odd-numbered) when searching for a vehicle. This way, you’ll see drivers associated with the odd-numbered side. You can then choose an available driver and agree on a meeting point.

This trip to the station will be significantly cheaper, as the driver won’t need to make a detour around the closed section of the road.

Search for Transport/Courier — Arrival Within 15 Minutes

  To find available taxi drivers, couriers, tow trucks, or mobile tire services (with an arrival time of up to 15 minutes within the city of Lviv and 15–30 minutes to suburban villages near Lviv), use one of the methods described below.

Option 1 – Search by Your Address:

1. Select the first letter of your street name.

2. Select the street name.

3. Select the house number range that includes your building. Click on it to go to the page showing your trip’s starting point (or delivery/service location) and a table of available drivers.

4. On the selected page, choose the required type of vehicle, service, or equipment, and then click “Search” (at the bottom of the page).

5. From the list of available drivers or drivers who will become available in your selected range, choose a driver and click the phone icon to reveal their contact number.

6. Call the driver, and arrange the ride, delivery, or service (providing details such as your building number, entrance, etc.). For more accurate location sharing, you can send your geolocation to the driver via phone.

Option 2 – Search by Photo Landmark:

1. Choose a photo landmark category (e.g., hotel, village, market) or a district with landmarks.

2. Click on the desired photo landmark (e.g., Hotel Lviv).

3. Repeat steps 4, 5, and 6 from the previous option. You may also share your geolocation with the driver for greater accuracy.

Option 3 – Tourism / Popular Meeting Points:

1. Click on “Popular Meeting Places”.

2. Select a photo landmark (e.g., Opera House).

3. Repeat steps 4, 5, and 6 from the first option. Again, you can share your geolocation with the driver for more precise positioning.

Search via the Catalog

  Go to the “Transport Catalog” page, enter the required information, and click the “Search” button.
Select a driver and click on the phone icon to reveal their contact number.
Call the driver to arrange the ride, delivery, or service (be sure to confirm your building number, entrance, etc.).
For more accurate location details, you can share your geolocation with the driver via phone.

ATTENTION!!! WARNING!!!

  Due to mass events (rallies, concerts, marathons, sports competitions, fairs, etc.), as well as closures of the city center on weekends and public holidays, emergency road repairs, major traffic accidents, and other unforeseen circumstances, access from parking areas to connected addresses may be temporarily restricted.

In such cases, drivers may refuse to drive directly to the requested address or may suggest an alternative nearby meeting point.

Shortcut Folder for Quick Access to Transport/Courier Services

  To quickly search for a taxi, courier, tow truck, or mobile tire service, create a shortcut folder on your phone with links to our website.
Enter your home address, and save the webpage showing your trip/delivery/service starting point.
Label the shortcut as “My Home” and add it to your phone’s home screen.
You can also add shortcuts for frequently used locations, such as “My Office”, “My Workplace”, “My Village”, etc.

Instructions for Creating a Shortcut:

Step 1: Go to the website page with your selected address. Tap the menu icon in the top-right corner of your phone screen.
Step 2: Select the “Add” option from your phone’s menu.
Step 3: In the dialog window, choose “Create Shortcut”, name it “My Home”, then tap “Add”.
Step 4: Confirm the shortcut creation by tapping “Add to Home Screen”.

Example folder name: T-V TRANS Shortcuts

How It Works:

If the folder is already created, you won’t need to re-enter your address, street name, or house number range each time.
Just tap the “My Home” icon, and you’ll be directed to your personalized starting point page with a list of available drivers nearby.

With just one click, you’ll instantly see available taxis, couriers, tow trucks, and mobile tire services closest to you.

If No Vehicle Is Available via Quick Search (e.g., taxi, courier, tow truck, fuel delivery, sober driver, child seat car, etc.):

Go to the “Transport Catalog” page.

Select your district and the required service (e.g., “Taxi”, “Courier”).

Choose the “Available Only” filter or other desired options.

Click “Search” to see a list of available vehicles.

Note: These drivers are not connected to your quick search starting point.
As a result, the driver may take longer to reach your location and the trip may be more expensive due to distance.
We recommend calling the driver directly to confirm all details regarding your trip, delivery, or service.

Tariffs and Payments

  Payment Options:

Cash – The driver or courier accepts payment in cash.

Bank Card – The driver or courier has a bank card to which you can transfer the payment via a mobile banking app.

Bank Account (B/A) – The driver has a business account where you can make a non-cash payment under a service agreement (on a regular or temporary basis).

Tariff Options:

By Agreement – The fare is individually negotiated with the driver or courier.

Metered Tariff – The fare is based on the driver’s meter readings.

"Economy Standard" Tariff (Taxi) – A standard meter-based fare according to the information published on our website.

Important Notice for Transport Clients:

If a driver or courier operates with a meter, please ensure before the ride starts that the rates shown on the meter match those listed in the driver's profile table near their photo.

How to Receive a Receipt or Delivery Report:

Use the "Advanced Search" section on the website:

1. In the "Payments & Tariffs" column, check the box for the required document type:

Standard paper receipt

Digital receipt

Delivery report

2. Click "SEARCH" to find drivers who provide the selected documents.

Drivers may send a digital receipt via Viber, email, or other platforms.

Additional Information:

Drivers working with meters usually have electronic meters and can show the fare starting from the minimum trip cost.

The driver’s tariff section may also include:

The bank servicing the account;

The card number for mobile payments (e.g., via Privat24, online banking, etc.).

Card Payments:

At the start of the trip, the client must pay the minimum fare (as previously agreed with the driver).

The remaining amount can be paid after the trip or delivery is completed.

Refunds:

If the driver or courier fails to complete your order for any reason, they are obligated to refund your payment.

Rules and Procedure for Using the Meter

  Taxi:

If you have ordered a driver with a meter and set tariffs, the driver will call you upon arrival at your address. After your confirmation and phone call, the driver will activate the meter, which will start recording time and trip cost based on the tariff listed in the driver’s profile table.

Courier:

If you have requested courier services from a driver with a meter and tariffs, the driver starts the meter immediately after accepting the order. Once the parcel is delivered, the driver turns off the meter and shows you the final delivery cost.

Freight Vehicle, Bus, or Special Equipment:

If you have ordered a freight vehicle, bus, or special equipment with a meter and set tariffs, the driver will activate the meter when the vehicle starts moving. After completing the job, the meter is turned off, and the final cost of the service is presented to the client.

"Economy Standard – Lviv" Fare (Taxi)

  Trip cost (by meter):

Sedan, Hatchback, Wagon:

Minimum trip (up to 1.5 km) — 50 UAH

Each additional kilometer — 7 UAH

Waiting time — 1.5 UAH/min

Departure/arrival to/from a nearby settlement (up to 15 km) — +25 UAH

Travel outside of a settlement (over 15 km) — 10 UAH/km

Traffic congestion — +1.5 UAH/min

Trunk luggage — +10 UAH

Luggage in cabin — +20 UAH

Delivery — +20 UAH

Transporting animals — +20 UAH
---
Minivan:

Minimum trip (up to 1.5 km) — 50 UAH

Each additional kilometer — 7 UAH

Waiting time — 1.5 UAH/min

Departure/arrival to/from suburb (up to 15 km) — +25 UAH

Travel outside the city (over 15 km) — 12 UAH/km

Traffic congestion — +1.5 UAH/min

Trunk luggage — +10 UAH

Luggage in cabin — +20 UAH

More than 4 passengers — +10 UAH/person

Delivery — +20 UAH

Transporting animals — +20 UAH
---
Minibus:

Minimum trip (up to 1.5 km) — 70 UAH

Each additional kilometer — 10 UAH

Waiting time — 2 UAH/min

Departure/arrival to/from suburb (up to 15 km) — +25 UAH

Travel outside the city (over 15 km) — 12 UAH/km

Traffic congestion — +1.5 UAH/min

Trunk luggage — +10 UAH

Luggage in cabin — +20 UAH

More than 4 passengers — +10 UAH/person

Delivery — +20 UAH

Transporting animals — +20 UAH

General Terms and Conditions

  Waiting time is not charged until a certain number of free minutes has passed, as specified in the driver's fare table, starting from the moment the driver calls to announce arrival.

The following are not considered luggage: a handbag, wallet, small travel bag, or any item that can be carried by hand. All other items transported in the trunk (e.g. bags, parcels, etc.) are considered luggage and are subject to an additional charge.

A trip outside a settlement is defined by crossing the boundary marked with sign 5.46 “End of Settlement”.

A trip from the city to a village and back is not considered travel outside the settlement.

A trip from a suburb to the city and back is also not considered travel beyond city limits.

Trip outside the settlement:

If the route is less than 15 km, a fixed surcharge of +25 UAH is added to the fare.

If the route is more than 15 km, the driver applies the out-of-town rate.

Route Examples:

Lviv (pickup) — Dublyany (drop-off) — +25 UAH added

Lviv (pickup) — Vynnyky (drop-off) — +25 UAH added

Solonka (pickup) — Lviv (drop-off) — +25 UAH added

Davydiv (pickup) — Lviv (drop-off) — +25 UAH added

Example 1:

The driver is at parking lot No. 66 "Western Bus Station". You request a taxi to the Epicentr Shopping Center, address: Lviv, Horodotska St. 302 (inside the city). During the trip, the driver crosses the city boundary marked with sign 5.46 "End of Settlement". In this case, +25 UAH is added to the fare.

Example 2:

The driver is at parking lot No. 52 "Main Bus Station". You request a taxi to King Cross Leopolis Mall, address: S. Sokolnyky (a suburban settlement). During the trip, the driver does not cross the 5.46 "End of Settlement" sign. Therefore, no extra 25 UAH may be added to the fare.

The only valid reason to add +25 UAH is crossing the official boundary of a settlement.

To avoid a "no-show" or false booking, the driver may ask the client to transfer a small amount (5–100 UAH) to a mobile phone or bank card as a guarantee of the trip.

**Services**

  Service costs (fuel delivery, towing, “sober driver”, etc.) are determined by agreement between the driver and the client.

Available Services:

Passengers with children – drivers who offer transportation for passengers traveling with children.

Children (unaccompanied – to/from school, etc.) – drivers who can transport children to or from educational institutions or specific addresses. Regular transport can be arranged through agreement with parents.

Transporting pets – drivers willing to carry domestic animals. Please specify in advance:

the type of animal (e.g. large dog, cat, etc.),

whether you have a carrier, blanket, or transport container,

any other relevant conditions that may affect the trip.

Transporting sick or low-mobility persons – specialized transport for bedridden or limited-mobility passengers.

Emergency medical assistance – specialized vehicle with medical personnel and proper documentation authorizing medical care.

Meet & Greet (airport, train station, etc.) / Transfers – drivers who can meet you at a specific location (with a name sign, on the platform, at the exit, etc.) and take you to your destination.

Outings to nature (day trips or multi-day) – drivers available for trips outside the city for picnics, weekend outings, etc.

Jump-starting vehicles – the driver has jumper cables for battery jump-starts.

Fuel delivery – the driver carries a fuel canister for emergency fuel delivery on request.

Tire inflation – the driver has a pump (manual or electric) for inflating tires.

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**Delivery**

  Couriers:

Pedestrian — delivers on foot.

Bicycle — delivers by bicycle.

Motorbike — delivers by moped or motorcycle.

Monobike — delivers using an electric monobike.

Car — delivers using a car.

Car + Scooter — can deliver by car or scooter.

Car + Monobike — can deliver by car or monobike.

Delivery types:

"Address-to-Address" — The driver-courier arrives at the pickup location, collects the parcel from the sender, and delivers it to the recipient's address, where the parcel is handed over.

"Door-to-Door":

1. The courier arrives at the address, approaches the door (apartment or office), enters the premises, collects the parcel, and delivers it to the recipient's door.

2. The courier arrives, approaches the door, enters the premises to collect the parcel, but the recipient picks it up outside (courier does not enter).

3. The courier arrives and collects the parcel without entering the premises, then delivers it and enters the recipient's premises to hand over the parcel.

Additional terms:

"Door-to-Door" may involve an extra fee (?10–50), depending on the meter-based tariff.

If the courier works based on a meter and provides "Address-to-Address" delivery, no extra charges for "Door-to-Door" apply.

If the package weighs more than 7 kg and the courier works by meter and delivers "Door-to-Door", they may add an extra ?10–50, subject to agreement with the client or recipient.

Delivery Service Rules and Conditions

During delivery of certain types of items (packages, parcels, sealed items, food, etc.), the courier has the right to:

Take a photo of the parcel and the sender/recipient. These photos are stored in the site database (tvtrans.in.ua).

Fill out a Delivery Report Form (upon request from either party, not mandatory).

Take a photo at handover to confirm the item wasn't damaged. Photos are uploaded to the database. The recipient signs the form confirming completion and no complaints.

If the courier uses a meter, it is started upon receiving the order and stopped upon delivery. The final cost is then shown to the recipient.

“Buy and Deliver — Cash”

If you cannot go shopping yourself (e.g. staying with a child, feeling unwell), use this service:

1. Visit our website, enter your address or upload a location photo.

2. In the Selective Search / Delivery section, check the “BUY AND DELIVER — CASH” box and click Search to view available couriers nearby (ETA ~15 min).

3. The courier collects cash from you, purchases the items, and delivers them. During the process, the courier completes a delivery form indicating the time, date, and amount received.

4. After delivery, you receive the goods, receipt, change, and sign the form confirming everything is in order.

During the “BUY AND DELIVER CASH” service, a Cash Receipt/Refund Report is prepared at the initiative of the Driver or the User in two copies.


Note: Couriers do not make purchases with their own money.

“Buy and Deliver — Card”

1. Visit the site, enter the starting location (e.g., store, market, pharmacy).

2. In the Selective Search / Delivery section, check “BUY AND DELIVER — CARD” and click Search.

3. Call the courier, discuss the order, and transfer funds to the courier’s card (they’ll provide the number).

4. The courier completes the delivery form, indicating the amount received.

5. Upon delivery, you receive the items, receipt, any remaining balance, and sign the form confirming completion.

Drinking Water Delivery

If you cannot fetch drinking water yourself:

1. Go to the site, enter your address or click the "My Home" icon.

2. In Advanced Search / Delivery, check “Drinking Water Delivery” and click Search.

3. You’ll see couriers nearby who can pick up your container and deliver water.

Hot Food Delivery

Couriers in this category use thermal bags to keep food hot.

To order:

Enter the address or location of the restaurant to see available nearby couriers.

Choose a delivery person and review their vehicle type (bike, scooter, etc.). We recommend bike or scooter couriers as they avoid traffic and ensure fast, hot delivery.

Food, Grocery & Product Delivery

The customer pays for delivery.

1. Enter the address or point of origin (e.g., store, restaurant).

2. View a list of available couriers nearby (~15 min arrival).

3. Provide the courier with your order code and total price (verbally or via Viber, WhatsApp, or text).

4. The courier fills out the delivery form and retrieves your order from the establishment.

5. At handover, the recipient signs the form confirming no complaints.

Institutional Deliveries

The sender (e.g., restaurant/store) pays for delivery.

1. Staff enter the pickup address or location.

2. Select a courier and arrange delivery.

3. Upon arrival, the courier completes the delivery form (1st part stays at the sender).

4. The recipient provides the order code and amount. If it matches the info, the courier delivers the item. The recipient signs the form confirming receipt.

Security Recommendation:

For added security with "Door-to-Door" or "Address-to-Address" deliveries, use a password between the sender and recipient — e.g.,

Password: 4325

Password: sun

Password: moon12

The sender gives the password to the courier, and the recipient must provide it to confirm identity before the item is handed over.

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Communication

  The following mobile network operators operate in Ukraine: VODAFONE, KYIVSTAR, and LIFECELL.

Each driver’s profile displays the logos of the mobile operators they use. You can choose a driver based on the operator that is most convenient for you.

**Blacklist**

  Phone numbers of clients who order transport but fail to show up without notifying the driver in advance and remain unreachable afterward may be added to the blacklist by drivers. Future orders from these numbers will not be serviced.
For inquiries about a blacklisted phone number or other critical issues, call 5556677788999 (Monday–Friday, 11:00–13:00).

Calls from hidden or unidentified numbers (“unknown”) may be declined by the driver at their discretion, as they will not be able to return the call.

According to the User Agreement:

4.10. The user has the right to cancel an order by notifying the driver via phone.

4.11. If the driver arrives at the user-specified location and the user cancels the trip at that moment, the user is obligated to compensate the driver for travel expenses by paying an amount equal to the minimum fare of the "Economy Standard" rate.

4.12. The driver has the right to add a user's phone number to the blacklist in the following cases:

4.12.1. If the user refuses to compensate the driver after the driver arrives at the pickup location.

4.12.2. If the user fails to pay the full amount for the services provided.

4.12.3. If the user causes damage to the vehicle or harms the driver or causes other losses and fails to compensate for them.

4.12.4. If there are other valid reasons that occurred during the service.

4.13. If the user fails to notify the driver in a timely manner about order cancellation, or provides no notification at all, their phone number will be added to the blacklist. Future requests from this user will be accepted solely at the discretion of the drivers.

4.13.1. If the driver arrives at the specified location and the user fails to appear and does not respond afterward, their number will be blacklisted. Any future orders may be declined at the driver’s discretion.

4.14. A phone number can be removed from the blacklist only if all of the following conditions are met:

4.14.1. The user has paid the penalty as outlined in this agreement.

4.14.2. The driver has informed the administrator that all claims have been resolved.

4.14.3. The administrator decides to remove the number from the blacklist.

4.15. To remove a phone number from the blacklist, the user must pay a penalty to the administrator according to the following schedule:

4.15.1. First violation of sections 4.12.1 / 4.13 / 4.13.1 — UAH 100

4.15.2. Second violation — UAH 200

4.15.3. Third violation — UAH 500

4.16. After a fourth violation of sections 4.12.1 / 4.13 / 4.13.1, the phone number will not be removed from the blacklist.

4.17. When a number is removed from the blacklist, the administrator reserves the right to keep the number in an archive of previously blacklisted users.

Penalty payment details:
Payment purpose: Removal of phone number 0987656543 from the blacklist of tvtrans.in.ua.
See the User Agreement section for payment details.

Orders via Translators

  Dear clients!
On our website, drivers are automatically selected based on the language you choose (the language can be selected in the top-right corner of the site). These may include drivers who speak your selected language or those who cooperate with translators.

Translators help coordinate important details such as meeting points, routes, trip costs, delivery conditions, and more. (The driver and translator work synchronously — the driver is on shift, and the translator is available remotely.)

If you require a translator to accompany you during the trip, please plan your order in advance. Be sure to coordinate all details and conditions of the trip with both the translator and the driver. Translator services are paid for by the client.

If there is a communication failure due to insufficient language proficiency of the driver or translator, please let us know at tvtrans.ln@gmail.com.

IMPORTANT NOTE!!! WARNING!!!

  Dear users,
Please pay attention to a few important points that may arise when ordering vehicles.

For example, while you are dialing the number of the selected driver or service, some time passes. During that time, another customer might approach the driver directly, and the driver may accept that order first. Alternatively, an online request may be received, which the driver begins to fulfill. As a result, by the time you finish dialing, the driver might already be unavailable. Since the driver hasn't had a chance to inform you of their status yet, they may have to decline your order. We kindly ask for your understanding in such situations and recommend simply choosing another driver.

Requesting a vehicle with additional equipment
Drivers are not required to carry all optional vehicle equipment (such as a trailer) at all times. Therefore, before placing your order, please make sure that the driver has the equipment needed for your request.

Driver delays en route
If the driver is delayed due to unforeseen circumstances (e.g. an accident, vehicle breakdown, traffic jam, sudden illness, etc.), it may result in lost time. In such cases, the driver may call to inform you that they will not be able to fulfill the order on time. We ask for your patience and suggest contacting another driver who is available and nearby.

***P.S.***

  This website is an informational and promotional platform — it is not a taxi or delivery service. Therefore, all trips, services, or tasks performed by drivers are carried out exclusively by mutual agreement (if both parties agree — the trip takes place; if not — it doesn’t).
Please note that ordering a vehicle may involve certain risks, which are described in the sections “ATTENTION!!! WARNING!!!” and “IMPORTANT NOTE!!! WARNING!!!”.

We sincerely thank you for using our services. We are doing our best to earn and maintain your trust.

All feedback regarding the website’s functionality, as well as suggestions or recommendations, can be sent to the email address listed at the bottom of the page. We greatly appreciate your input, as it helps us provide you with better information about available driver and courier services.